This policy explains how refund requests for the MoneyWorks and Vela app subscriptions by BrandWorksApp LLC are handled.
Beyond the apps, BrandWorksApp LLC provides project services (websites, branding, content, development). These payments do not go through Apple/Google — they are invoiced and paid by bank transfer to the company's business account (or another agreed method).
Service payment & refund terms: work starts after a written agreement (Scope of Work) and a deposit (typically 50%). The deposit covers work already begun and is non-refundable once work starts; you pay for work actually performed. If you don't like the result, we revise within the agreed scope until it meets the brief; a change of taste or scope is not grounds for a refund. Full terms are in the Terms, section 4A.
All payments are processed solely through the Apple App Store (iOS) and Google Play Store (Android). BrandWorksApp LLC does not collect or store card data. When you buy a subscription, you transact with Apple or Google.
Vela — 7 days free. Cancel before the trial ends and you won't be charged. If you don't cancel, the subscription automatically converts to paid.
MoneyWorks — $69.99/year · Vela — $69.99/year. Prices in USD, may vary by country. Auto-renewal unless cancelled 24 hours in advance.
Apple (iOS / iPhone / iPad): go to reportaproblem.apple.com, sign in with your Apple ID, find the purchase, choose “Request a refund”. Apple responds within 48 hours.
Google (Android): Google Play Store → Profile → Payments & subscriptions → History → find the purchase → “Request a refund”.
If Apple/Google didn't work, email us at info@brandworksapp.us. Subject: “Refund request — [app name]”. Include: account email, app name, purchase date, reason. We review within 5 business days.
Accidental purchase (unintended charge); technical issues (the app doesn't work as described); double charge; unauthorized purchase (made without your knowledge).
Active use of the app during the subscription period; changed your mind after the trial ended; forgot to cancel before the renewal date; a request for a partial refund of an unused period.
iOS: Settings → your name (Apple ID) → Subscriptions → select the app → Cancel. Android: Google Play → Profile → Payments & subscriptions → Subscriptions → select → Cancel. After cancelling, access continues until the end of the paid period.
This policy does not limit your statutory rights. EU consumers have additional rights under the Consumer Rights Directive. Consumer rights in Russia and the USA are also preserved.
BrandWorksApp LLC · 700 Siena Palm Dr, APT 303, Celebration, FL 34747, USA · info@brandworksapp.us · +1 (727) 370-2545 · +1 (727) 396-4464.